PacMe FAQ

 

Browse through our Frequently Asked Questions to find answers to your questions and find out more about how PacMe works.

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Account

 

You can close your account by sending us a message in your "My Account" chat box.

  • Please tell us if you want us to wipe all your data.  Otherwise, we keep it for two years.
  • We will refund the balance in your virtual account, but we will deduct all excess storage and special request fees first, as well as any transaction fees.
  • Any packages on your shelf will be discarded.
  • Package accounts automatically renew for free.  Package+Mail accounts must be renewed annually.  We will reach out to you at that time.

 

 

No, you don't have to provide us with a credit card.  

 

You can pay for your signup fee by PayPal or bitcoin.  Then, you can transfer USD funds by bank wire, PayPal, or bitcoin into your "virtual account" at PacMe.  We prefer that you keep money on account with us, and it will be much cheaper for you as well.  If you use a non-US credit card, your bank might not always accept a charge from us, they will likely charge you a hefty foreign transaction fee, or they might give you a poor exchange rate.

 

 

 

Signup

  • You can pay for your account during signup either by promo code, credit card, or paypal.
  • Package accounts are actually free, so if you don't have a promo code, we will credit your signup payment to your Virtual Account.
  • Package+Mail accounts are not free and must be paid for by credit card or PayPal.  They are renewable annually by the same method or from your Virtual Account balance.

 

Services

  • You pay for our consolidation, repacking, and shipping services only when you complete a consolidation.
  • You will see all the Fees on the Fees/Options tab of the Consolidation's webpage (you need to be logged in).
  • You can check out our pricing here.

 

 

Yes.  Many retailers won't ship to a shipping address that is not the same as the billing address on your credit card or payment method.

 

You are allowed to use your PacMe address as your "mailing" address, which can be either your shipping or billing address or both.

 

You are not allowed to use your PacMe address as your "home" or "business" address, however.  This is a legal requirement of both the US Post Office and the US government.

 

 

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