Browse through our Frequently Asked Questions to find answers to your questions and find out more about how PacMe works.

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You can close your account by sending us a message in your "My Account" chat box.

  • Please tell us if you want us to wipe all your data.  Otherwise, we keep it for two years.
  • We will refund the balance in your virtual account, but we will deduct all excess storage and special request fees first, as well as any transaction fees.
  • Any packages on your shelf will be discarded.
  • Package accounts automatically renew for free.  Package+Mail accounts must be renewed annually.  We will reach out to you at that time.



No, you don't have to provide us with a credit card.


You can transfer USD funds by PayPal into your "virtual account" at PacMe and keep money on file with us to pay for your PacMe fees and shipping.




  • You can pay for your account during signup either by promo code, credit card, or paypal.
  • Package accounts are actually free, so if you don't have a promo code, we will credit your signup payment to your Virtual Account.
  • Package+Mail accounts are not free and must be paid for by credit card or PayPal.  They are renewable annually by the same method or from your Virtual Account balance.



  • You pay for our consolidation, repacking, and shipping services only when you complete a consolidation.
  • You will see all the Fees on the Fees/Options tab of the Consolidation's webpage (you need to be logged in).
  • You can check out our pricing here.



Yes.  Many retailers won't ship to a shipping address that is not the same as the billing address on your credit card or payment method.


You are allowed to use your PacMe address as your "mailing" address, which can be either your shipping or billing address or both.


You are not allowed to use your PacMe address as your "home" or "business" address, however.  This is a legal requirement of both the US Post Office and the US government.



You might receive PacMe emails for years and then all of a sudden, they get caught by your spam filter.  This seems to happen with gmail, in particular, every once and awhile. We've also had cases where even the spam folder is empty - we haven't quite figure out that one yet, but setting up an "allow" filter still seems to help.


Here's an easy way to put on your no-spam list in gmail...


  • Click the gear Icon (upper right corner of gmail) and choose "See All Settings"
  • Click the "Filters & Blocked Addresses" tab
  • Click the "Create a new filter" link at the bottom of the page
  • Type in the "from" box
  • Click "create filter"
  • Tick "never send to spam"
  • Optionally, tick "apply the label" and then create a new label named "PacMe"
  • Optionally, tick "skip inbox" if you want all the pacme emails to go directly to the label (like a folder) and bypass the inbox
  • Click "Create filter"
  • Click "inbox" to return to normal.



Click "full screen" so you can see the steps clearly...







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