Contact Us?  Here's the summary...

• Customer service is mostly through dedicated chat boxes.  It's probably better than calling us.
• Every incoming package, consolidation, and "My Account" has its own private chat box.
• You can therefore ask a question where you have a question. Chat history is saved so you can see the running dialog.
• “Chat” is not necessarily live—we are likely asleep when you are awake—but we should respond within 12 hours. We have employees in different parts of the world so general questions can usually be answered sooner.
• Please check the FAQ first if you have a question. It might be faster. The FAQ is our go-to support page.
• We can also Skype or talk on the phone (+1-888-527-6873 is the warehouse line), but keep the time zone difference in mind, and, um, we pretty much like, only speak American.
• If you need help, try helpme@pacme.com.
• You can send feedback about the website, FAQ, or service to feedme@pacme.com.
• If you are not a customer yet, you can email us at info@pacme.com.

The primary way for us to communicate with each other is through the chat boxes attached to every incoming package and consolidation order.  There is no “black hole” for customer support.  Each chat box is private and unique and should be used only to discuss that particular package or consolidation.  This helps focus our discussion on the correct package and both of us can see the history of the discussion.

There is also a chat box in your “My Account” section.  Here, you can discuss issues about your payment methods, addresses, and more general issues you might have about our service.

We are located in the Pacific Time zone of the USA.  During "standard" time (November to March), PST is offset by -8 hours from UTC. 

During “daylight saving time,” PDT is offset by -7 hours from UTC. 

“Daylight saving time” is observed from the second Sunday in March to the first Sunday in November.  Generally speaking, we are at the warehouse from 08:00am to 19:00pm, but often answer chats at all hours since we have employees in various parts of the world.

Someone at PacMe is probably online at every hour, but you should expect to hear from us "next day," depending upon where you are located in the world.  Our warehouse and most of our staff are in Portland Oregon (-7/8 UTC).  Some of our staff is located in Singapore (+8 UTC), so many website and account issues can be handled during working hours in that time zone.

Most of our discussion will be in the dedicated chat boxes attached to each package, consolidation, and account.  Chat is not live, but everyone can see the history of the discussion in one place.